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| Item number: CIEN9-24649173 Manufacturer no.: 5WS0G89920 EAN/GTIN: n/a |
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| Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enable you or your IT staff to focus on business-critical issues. 4hr on-site response time in a 9x5 service window: Ensures a rapid response to business-critical ThinkServer hardware problems with a cost-effective service coverage window. Once the customer’s incident is registered with the Lenovo call centre, an agent will troubleshoot the problem remotely. If it is determined that an on-site service visit is needed, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is counted within the service window (9x5, Mondays to Fridays, 08:00 to 17:00, excluding public and national holidays). For example, if a customer with 4hr 9x5 service reports an incident at 15:00 on Friday, the Lenovo technician should arrive at the customer’s location at 10:00 the following Monday morning. More information: Features | Number of years | 3 year(s) | | Type | On-site | | Service time (hours x days) | 9x5 | | Response time | 4 h | | On-site support | Yes | | Compatibility | RD550 |
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| Other search terms: guarantee extension, guarantee extensions, warranty, guarantee, warranty extension |
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