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| Item number:
CIEN8-36392736 Manufacturer no.:
FSP:G-SW1B863PRV1J EAN/GTIN:
4059595191651 |
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| Fujitsu offers support for Fujitsu and Partner branded software products. It comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable. Software support is provided remotely. The availability of error corrections, updates and upgrades as well as the right to receive them depends to the lifecycle policy of the respective licensor and is detailed in the software-specific Technical Appendix to the data sheet.
Fujitsu Support Pack is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 8 years. Before expiry, the service period can be extended by purchasing a corresponding follow-on Support Pack.
Fujitsu ServiceContract can, unless otherwise defined, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product. More information: Features | Number of years | 1 year(s) | | Service time (hours x days) | 24x7 | | Response time | 4 h | | Compatibility | VMM Horizon Horizon STD add-on 100P in selected countries in EMEIA |
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| Other search terms: guarantee extension, guarantee extensions, warranty, guarantee, warranty extension |
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