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| Item number:
CIEN8-36391414 Manufacturer no.:
FSP:GB5S20Z00DES8C EAN/GTIN:
4057185992800 |
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| Fujitsu Hardware Support for Fujitsu products
Fujitsu Support Pack and ServiceContract Hardware
Fujitsu Product Support Hardware encompasses the diagnosis and the elimination of hardware faults by repair or replacement. Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.
Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years. The service period can be extended by purchasing a corresponding follow-on Support Pack. Service levels can be selected from standard options.
Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product. It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs. More information: Features | Number of years | 5 year(s) | | Type | On-site | | Service included | Parts and Labour | | Next Business Day (NBD) | Yes | | Service time (hours x days) | 9x5 | | On-site support | Yes | | Coverage area | EMEIA | | Compatibility | ETERNUS CS 800 S4, 800 S4, 800 S5, 800 S6, 800 S6, 800 S6 |
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