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| Item number:
CIEN8-36287687 Manufacturer no.:
FSP:GB3S20Z00DEST5 EAN/GTIN:
4057185995832 |
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| Fujitsu Hardware Support for Fujitsu products
Fujitsu Support Pack and ServiceContract Hardware
Fujitsu Product Support Hardware encompasses the diagnosis and the elimination of hardware faults by repair or replacement. Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.
Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years. The service period can be extended by purchasing a corresponding follow-on Support Pack. Service levels can be selected from standard options.
Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product. It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs. More information: Features | Number of years | 3 year(s) | | Type | On-site | | Service included | Parts and Labour | | Next Business Day (NBD) | Yes | | Service time (hours x days) | 9x5 | | On-site support | Yes | | Coverage area | EMEIA | | Compatibility | ETERNUS DX 410 S2, 440 S2, 4x0 S2 Drive Enclosure, 60 S2, 60 S2 Drive Enclosure, 8700 S2, 8700 S3, 8900 S3 |
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